Ford Podium Rating
Ford Podium Rating
01953 601602

Abbeygate, 89-91 Norwich Road, Wymondham, Norfolk,
NR18 0SH
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Customer Reviews

What a service, i've never experienced anything like that before.  Thank you Abbeygate staff.

- Mr M

I came in today with a problem with my steering column on my fiesta, my car is still under warranty. I was met by the lovely Terry who took control of the situation, he got workshop to inspect the car for the safety aspect which reassured my wife and then workshop carried out the repair. I would like to thank Terry for his professional service, he is an asset to your company. Happy New Year.

- Mr C

Decided to have service done by my Local Dealer, and what a difference.  Better service than the Main Dealer we purchased car from, kept us informed and very friendly, would highly recommend them.  We bought the Vignale for the added service and support but have never received any such support, when challenging the Main Dealer it always seemed a chore to them, once the car was out the door customer service was zero, plus the point they fitted the incorrect registration plate to the car which was not noticed for a few months???  Have now taken my Mustang for a service at the same Local Dealer and was extremely impressed by their care and attention to my car, it's a refreshing change to find a Local Dealer with this service.

- Mr S

They fitted my car in at very short notice.  Sally was very helpful as always.

- Miss Y

Excellent service from Abbeygate Motors, thank you for making it an easy process to go through on the Motability scheme.

- Miss L

The service I received from the Service department was very prompt and professional and I would definately consider using Abbeygate in the future.  My experience could not have been any better.

- Mr F

      "We have just purchased a Kuga ST-Line from Jonathan at Abbeygate. We have purchased all our cars from Abbeygate for the past 20 years and dealt with Jonathan each time. Needless to say, we have got to know each other well and he is great at giving advice to ensure you choose the right car for you. Jonathan is helpful, enthusiatic and always goes the extra mile. His colleagues also cannot be faulted. Many thanks, L&K"  

- Mr & Mrs H

Service department: The car was collected from home and returned to us at the times we arranged.  Items we asked to be checked, like the cars tracking were carried out and the feedback was good.  

- Mr W

We deal with people not companies or brands.  Jonathan Chapman has always gone the extra mile for us.  Always understanding our needs and doing everything in his power to fulfil them.  We continue to recommend Jonathan and the Abbeygate team to our friends and family based on the consistent, friendly five star service always enjoyed.  There's a bigger Ford dealer in the area but based on past experience their level of service and attitude comes a very poor second to Abbeygate.  If it wasn't for Joanthan, Paul and the team at Abbeygate we probably wouldn't buy Ford.  There's not a great deal that separates the main brands in  our opinion but it's the people and personal experience that makes the difference.

- Mr L

This is the fifth car I have bought from this dealership and the service has always been excellent.

- Mr B

 I could not fault my experience with the Service department, everything worked out well, from booking in to picking up on time with all work complete.

- Mr N

Stephen was really helpful and considering I wasn’t going in Ford to buy a car I came out feeling very happy.   The whole team at Abbeygate are always really approachable and friendly.

- Miss F

More of the same please.  Steven approached us on the forecourt offering help without being pushy or "hard sales" approach, answered questions and genuinely helpful.

- Mr S

Fantastic service all round.  Jonathan was great.  The vehicle was spotless and we really are over the moon with it.  Thank you.

- Mr R

Just picked up my new car today, Jonathan has been brillant .  I have purchased all my cars through Abbeygate Wymondham and that will never change, they always go the extra mile and it  just makes the whole buying experience enjoyable .  I would like to say thank you to the whole Abbeygate team . Awesome Abbeygate : )

- Mr L

“My wife and I decided we would trade-up our small van for a more executive vehicle.  We spent one Saturday going round the various garages in Norwich for Pick-Ups.  On our way home we called into Abbeygate in Wymondham where we were met by Jonathan Chapman.  From the off Jonathan was by far the most engaging sales person we met with that day.  He took the time to understand us, what we were looking for and then matched it to what his business could offer.  Throughout the sales experience Jonathan was great to deal with, prompt, exact and helpful; I recommend using these guys. The Ranger itself ‘is a beast’.  Fun to drive, looks superb but delivers the practical element needed with ease.  The Ranger is a different driving experience and Ford have got the blend between executive 4x4 and practicality spot on.  The Ranger has the grunt for the big stuff and a style for the personal use”

- Mr D

Excellent friendly service from everybody I met at Abbeygate.  Could not do enough for me.  A thoroughly enjoyable experience.  Please pass my thanks to Steven.

- Mr C

Completely satisfied with all aspects of the purchase.  Particularly grateful to Roger Childs for all his help and efficiency.

- Mr B

Second new vehicle but also purchased two second hand cars in the past. Quality cars and service. Staff who give confidence and support in a non pushy way

- Mr S

The understanding and help from the salesman Steven Braddock, he had time to explain everything I asked of him. Better than other garages and salesperson we had dealt with. Can't think of anything that could have been improved

- Mrs T

Good old fashioned sales, listened to what we wanted and was really helpful throughout the whole process from start to finish ! Don't change a thing brilliant.

- Mrs R

The level of service was outstanding.  Very professional, way above other local dealers we visited before buying from yourselves.

- Mr B

Very happy with the sales person (Steve Braddick) - very helpful, pleasant and knowledgeable  

- Ms C

Fantastic service from start to finish.  Total professionalism from J Chapman - supberb! Definately recommend a visit to them if in need of a new car or a much needed upgrade. Many thanks.

- Mr A

  I have purchased at least six new vehicles at Abbeygate and many other pre-owned vehicles. The service from the sales representative, Jonathan Chapman, has always been courteous and helpful. Although I moved from Wymondham in 2014 I have always returned for servicing, repairs and other matters because I am always made to feel welcome. I feel they go the extra mile to assist me. An example was in September 2017 when my six month old EcoSport had battery problems. The salesman brought the courtesy car to my house and arranged for prompt repair. The garage was also very sympathetic and helpful during a recent episode in my personal life when I was unable to drive. My most recent sale, another EcoSport went very well and Abbeygate arranged for the exchange of vehicles during my holiday. Everything from the initial enquiry, through test drive, arranging finance and final delivery was done in a highly professional and welcoming manner.  

- Mr E

A very friendly team, very good, knowledgeable about their products, fair and honest.  I shall go back there at any time .... very pleased with the car and service.

- Mr C

As a first time customer I feel extremely pleased with the service received.  I think the family company ownership flows thru the customer.

- Mrs C

The whole experience couldn’t be faulted.  Abbeygate is our go to garage and dealer and we always get excellent service from them.

- Mrs W

I have used Abbeygate, particularly Jonathan for over twenty years.  He and the company are supportive and informative and make the huge step of buying a new car stress free and almost enjoyable!  The follow us is also good, with a check up soon after purchase.  A great friendly service – thank you.

- Mrs L

Patient helpful explanations of new technology, which now I’m elderly take me longer to understand.  I have been back a couple of times to check things that I was unsure how to operate and received the same friendly service.  They are never too busy to help.  I am recommending Abbeygate Wymondham to all my friends.

- Mr B

Sally was very polite and offered a hot drink whilst waiting.  Service on my car was prompt and efficient.

- Mrs C

You are all very helpful and understanding if I ever have a problem you are always willing to help and get it sorted out fast which is very helpful.

- Mr M

A friendly, knowledgeable team.  Good demonstration of all equipment and help to set up Bluetooth and other aspects of the vehicle.

- Mr C

The whole service experience was first class.  Am very happy and impressed with service I receive on all visits.  The staff are always helpful, very polite.  A Ford dealership which I 10% recommend.

- Mr M

There was no pushy salesman trying to close the deal.  The whole atmosphere at the showroom is welcoming and open.  Communication was excellent throughout the whole process, with no surprises!!

- Mr C

It’s like a proper old fashioned family run business with a modern twist.  Staff are so warm, friendly and helpful and welcoming and nothing is too difficult for them, great credit to the Ford badge and company.

- Mr C

This was the first time I had used Abbeygate Wymondham, having just moved back into the area.  My family have always used them for years though, and always had good experiences.  I needed my car back as early as possible, and they complied – it was ready by lunchtime, which really helped me.

- Miss P

The whole procedure  from booking the service to collecting the car afterwards was smooth and simple.

- Mr K

This is the 4th new car we have purchased from them and the experience is great.

- Mrs T

Best ford garage in Norfolk, excellent customer service and more than happy to help with however little the issue. My partner brought a new focus and is over the moon with the service. Will definitely be going here first when I look at buying my own car.

- Ms P

Just bought an automatic Kuga after trading in my manual Kuga, Wonderful car and wonderful service from Abbeygate. No high pressure selling but good solid help and advice. Jonathan, the sales executive was very professional and helped me through all aspects of purchase. The service department was excellent during my days with the previous Kuga.

- Mr P

Outstanding customer service from Abbeygate. I wanted to replace our 15 year old Focus estate with the same model and sourced via Autotrader a 58 plate which Abbeygate had just got in. We were happy to travel the 100 mile round trip to view it and found it to be just what we wanted. We put our deposit down and Abbeygate arranged for us to collect it on the next Saturday morning. Stephen the salesman could not have been more helpful in arranging the purchase, etc. After we got home we identified several minor problems that we were not happy with one being that the driver's door lock would not operate manually. Paul the sales manager arranged for us to return the car for repair. He was aware that we did not live locally and provided us with a courtesy car and plenty of fuel so that we weren't out of pocket. The repairs were undertaken as promised and we now have another Focus which we hope will give the same reliable service that the previous one gave us. The overall service provided by Abbeygate was exemplary and I would have no hesitation in recommending them to my family and friends - thank you Abbeygate!!!

- Mr G