I have purchased at least six new vehicles at Abbeygate and many other pre-owned vehicles. The service from the sales representative, Jonathan Chapman, has always been courteous and helpful. Although I moved from Wymondham in 2014 I have always returned for servicing, repairs and other matters because I am always made to feel welcome. I feel they go the extra mile to assist me. An example was in September 2017 when my six month old EcoSport had battery problems. The salesman brought the courtesy car to my house and arranged for prompt repair. The garage was also very sympathetic and helpful during a recent episode in my personal life when I was unable to drive. My most recent sale, another EcoSport went very well and Abbeygate arranged for the exchange of vehicles during my holiday. Everything from the initial enquiry, through test drive, arranging finance and final delivery was done in a highly professional and welcoming manner.
- Mr E
The attitude of the salesman was excellent, he was very patient and went over the procedure when needed.
- Mr M
A very friendly team, very good, knowledgeable about their products, fair and honest. I shall go back there at any time .... very pleased with the car and service.
- Mr C
As a first time customer I feel extremely pleased with the service received. I think the family company ownership flows thru the customer.
- Mrs C
Jonathan is always so helpful that’s why we always buy our cars from Abbeygate.
- Mr G
Jonathan explained everything in detail that we wanted to know and guided us impeccably.
- Mrs N
The whole experience couldn’t be faulted. Abbeygate is our go to garage and dealer and we always get excellent service from them.
- Mrs W
I have used Abbeygate, particularly Jonathan for over twenty years. He and the company are supportive and informative and make the huge step of buying a new car stress free and almost enjoyable! The follow us is also good, with a check up soon after purchase. A great friendly service – thank you.
- Mrs L
Abbeygate are always very helpful and ensure they do what they promise.
- Mr P
Steve Braddick was incredibly helpful, didn’t feel like it was tough to do business with him. Very easy to buy from Abbeygate. My only point would be that my new car arrived with 40 miles on the mileage meter but I do not blame the dealer or Steve for this at all.
- Mr C
Stephen was really helpful and considering I wasn’t going in Ford to buy a car I came out feeling very happy. The whole team at Abbeygate are always really approachable and friendly.
- Miss F
Everything was very good, the vehicle was well presented and I cannot think of anything more that Jonathan or his team could do.
- Mr G
Patient helpful explanations of new technology, which now I’m elderly take me longer to understand. I have been back a couple of times to check things that I was unsure how to operate and received the same friendly service. They are never too busy to help. I am recommending Abbeygate Wymondham to all my friends.
- Mr B
Whole process went very well. Car was ready when I returned the loan vehicle. I cannot think of an improvement on this occasion.
- Mr H
Sally was very polite and offered a hot drink whilst waiting. Service on my car was prompt and efficient.
- Mrs C
You are all very helpful and understanding if I ever have a problem you are always willing to help and get it sorted out fast which is very helpful.
- Mr M
Nothing could be improved, everything as always was efficient and friendly.
- Mr K
I was entirely satisfied with my latest service from Abbeygate.
- Mr P
A friendly, knowledgeable team. Good demonstration of all equipment and help to set up Bluetooth and other aspects of the vehicle.
- Mr C
The whole service experience was first class. Am very happy and impressed with service I receive on all visits. The staff are always helpful, very polite. A Ford dealership which I 10% recommend.
- Mr M
There was no pushy salesman trying to close the deal. The whole atmosphere at the showroom is welcoming and open. Communication was excellent throughout the whole process, with no surprises!!
- Mr C
It’s like a proper old fashioned family run business with a modern twist. Staff are so warm, friendly and helpful and welcoming and nothing is too difficult for them, great credit to the Ford badge and company.
- Mr C
This was the first time I had used Abbeygate Wymondham, having just moved back into the area. My family have always used them for years though, and always had good experiences. I needed my car back as early as possible, and they complied – it was ready by lunchtime, which really helped me.
- Miss P
I would like to say what a great asset Johnathan Chapman is to the company, he answered all our questions and queries promptly and professionally. We looked at other dealerships but because of the excellent service we received from Jonathan, we decided to go with the Ford Fiesta which is a fantastic car. We have already recommended him to family and friends looking for a new car.
- Mr A
Friendly and helpful sales person. Took time to go through everything with us. We felt unrushed.
- Mrs S
The whole procedure from booking the service to collecting the car afterwards was smooth and simple.
- Mr K
This is the 4th new car we have purchased from them and the experience is great.
- Mrs T
Best ford garage in Norfolk, excellent customer service and more than happy to help with however little the issue. My partner brought a new focus and is over the moon with the service. Will definitely be going here first when I look at buying my own car.
- Ms P
Just bought an automatic Kuga after trading in my manual Kuga, Wonderful car and wonderful service from Abbeygate. No high pressure selling but good solid help and advice. Jonathan, the sales executive was very professional and helped me through all aspects of purchase. The service department was excellent during my days with the previous Kuga.
- Mr P
Best place to buy a brand new Ford, great staff and good range of vehicles.
- Mr T
Outstanding customer service from Abbeygate. I wanted to replace our 15 year old Focus estate with the same model and sourced via Autotrader a 58 plate which Abbeygate had just got in. We were happy to travel the 100 mile round trip to view it and found it to be just what we wanted. We put our deposit down and Abbeygate arranged for us to collect it on the next Saturday morning. Stephen the salesman could not have been more helpful in arranging the purchase, etc. After we got home we identified several minor problems that we were not happy with one being that the driver's door lock would not operate manually. Paul the sales manager arranged for us to return the car for repair. He was aware that we did not live locally and provided us with a courtesy car and plenty of fuel so that we weren't out of pocket. The repairs were undertaken as promised and we now have another Focus which we hope will give the same reliable service that the previous one gave us. The overall service provided by Abbeygate was exemplary and I would have no hesitation in recommending them to my family and friends - thank you Abbeygate!!!
- Mr G
Brian on Service is superb, Helped me out of a muddle with a power steering fault on a C max, was patient while I sourced what was needed my end and didn't charge the earth either, Have had a car in at the other Ford main dealer in Norwich before and they where very uncooperative with me. Tops marks all round for the service dept.